Last year, ERIE Customer Don O.* of Pennsylvania received a text from Amazon letting him know that his package had been delivered.
The only problem? He hadn’t ordered anything—an identity thief had. Don later discovered that the thief had also opened up a fake credit card in his name and used it to purchase an Amazon Prime membership in addition to products from the popular e-commerce site. Just like that, Don became one of the 13.1 million people affected by identity theft in 2015.
Online shopping is growing increasingly popular—last year, the National Retail Federation’s Thanksgiving weekend survey revealed that more people shopped on the Web than in stores during the Black Friday weekend.
Yet e-commerce also gives identity thieves new ways to commit their crimes. If you’re shopping from the comfort of your couch this holiday season, the following tips from a variety of experts can help you lower your chances of getting trapped like Don. (Fortunately, his story had a happy ending—check it out below.)
- Only shop on secure sites. Any page that lets you enter credit card information should start with https:// and include a locked padlock icon. Make sure to enter the correct spelling of the site you intend to visit.
- Avoid making purchases via a public Wi-Fi connection and computer. Open connections can give hackers direct access to your personal information. The big concern with public Wi-Fi is that your information could be available to anyone on the network. Also avoid using public computers in places like libraries or hotels—they can often store your personal information for anyone to see.
- Choose strong passwords. If a site requires you to log in,choose a password that doesn’t in any way relate to your personal information. And be sure the password includes a mix of upper- and lowercase letters, numbers and characters.
- Activate your device’s built-in firewalls. Also consider investing in separate security software and updating it frequently.
- Update your browser(s). Browsers need to be updated just like security software does. Regularly check for browser updates—older versions could have security gaps that leave you vulnerable to identity theft.
- Check your card’s purchase activity frequently. During the holiday shopping frenzy, it’s worth checking your credit card transaction activity every week or so. Doing so lets you spot and dispute any fraudulent charges ASAP.
