Long Insurance Services of Kernersville, NC


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All Posts in Category: Auto Insurance

Witnessing an accident

What to Do After an Accident

Car accidents can often leave drivers, passengers and witnesses shaken. In the moments that follow, staying focused on safety is what matters most. After you’ve made certain that everyone is out of danger, you can move the vehicles off the road if possible, contact police or any first responder that should be notified and begin gathering information.

What Are the Next Steps After an Accident?

In the aftermath of an accident, your brain might start to whirl with questions. Often, the loudest one is, what now?

  1. Make sure everyone is safe and get out of harm’s way. Check yourself, your car’s passengers and the passengers in the other vehicle if there is one and it’s safely accessible.If your vehicle can be moved out of the roadway, do so. Turn on your hazard lights, and if you have flares or emergency triangles, use them to alert others that danger is ahead. Try to stay calm, as panicking won’t help the situation.
  2. Call the police to report the accident and EMS if needed. Call 911 immediately to request medical help if anyone is injured and to report the accident to police. Once on scene, police will file a report.
  3. Document the scene. Take notes, photos, videos and voice memos. Make sure to get:
    • Date, time and location
    • Description of what happened, while it’s still fresh in your mind
    • Contact information of those involved and any witnesses
    • Insurance information, driver’s license number and license plate information of all drivers involved
    • Identifying information of all responding officers
    • Photos of the involved vehicles
    • Copy of final accident report
  4. Contact roadside assistance. If your vehicle is inoperable, you can request a tow using your preferred towing company or by using ERIE’s Roadside Service.Roadside Service is an optional coverage on your auto policy. If you don’t have this coverage, you can still use Roadside Service but you’ll have to pay on the spot for towing or service calls.
  5. Start the claims process. Once you’re off the road and in a quiet, secure location, contact your Erie Insurance Agent or ERIE’s main claims office to begin the claims process. No matter where the accident occurs, your agent can gather the information, talk about next steps and submit the claim so you can start the recovery process.

What Should I Photograph?

While getting photos of the damage might not be top of mind in the aftermath of an accident, capturing the extent of the damage can be a valuable tool during the claims process. Once you’ve called the police and exchanged information with any other parties involved, taking photos—assuming you can safely exit the vehicle—is a smart next step.

What makes photos so crucial is their ability to offer impartial proof of what occurred during the accident. Photos make for a reliable means of evidence by helping figure out how the accident occurred, who was at fault and capturing what the scene is like.

When you take photos, you’ll want to capture:

  • Vehicle damage from multiple angles, including wide angles
  • License plates
  • Property damage
  • Road conditions
  • Video of traffic flow and traffic light intervals
  • Tire marks on the road
  • Injuries

Once you have filed a claim, and your vehicle needs to be repaired, the adjuster assigned to your claim may ask for additional photos of the damage to help with the estimate. If you are using the photo appraisal tool, you will be prompted for certain photos through either a text or email.

How to File a Claim

After you’ve made certain that everyone is safe, obtained a police report, documented the scene, you can start filing a claim. This involves notifying your insurance company of the accident, so they can investigate and cover eligible repairs or medical costs under your policy.

Filing a claim with ERIE can be broken down into the following steps.

  1. Start a claim by:
    • Contacting your ERIE agent
    • Calling ERIE’s claims number at (800) 367-3743.
  2. A claims representative will contact you. An adjuster will get in touch with you right away to review the accident details and your auto insurance coverage. If your vehicle is not drivable and you need a rental, they can arrange that for you at this time too. To speed up the process, keep all the information you have collected handy.
  3. Review car repair options. ERIE offers several options for getting your car back up and running. Options ERIE offers include:
    • Photo Appraisal
    • Direct Repair Program
    • Field Inspection

    Customers always have the choice to work with any auto repair shop they trust for the inspection, damage estimate and repairs.

  4. Monitor your claim in your Online Account or ERIE mobile app. You will be able to view:
    • The status of your claim
    • Rental company and repair shop information
    • Payment status
    • Contact information for claims representative handling your claim
  5. Settle the insurance claim. Most claims have speedy resolutions, but the timeframe will depend on the nature of the accident. Claims settlement checks can be distributed via paper checks or epayment, if eligible.

As the customer, you have the right to select your repair shop. ERIE can also provide you with a list of trustworthy repair shops that are part of the Direct Repair Program.

What If…? Common Post-Accident Scenarios

While it’s helpful to keep these best practices in mind, accidents rarely play out exactly to plan. That’s why it’s important to be ready should complications arise.

Common Mistakes to Avoid at the Accident Scene

In the disorienting aftermath of an accident, it is easy to make mistakes. Be mindful of these common pitfalls:

  • Vacating the scene. It’s the driver’s responsibility to remain at the scene until all information is exchanged and a police report has been completed.
  • Discussing who’s at fault. Only determine the details of the accident and relay them to police and insurance.
  • Delaying contacting your insurer. By reporting your accident in a timely manner, it can help the claims process.
  • Skipping documentation. Obtain photos and other evidence as soon as possible.
  • Ignoring injuries. If you feel any pain, include this in your report to police and insurance, as it helps get it on record and trigger the correct coverage.

What Should I Do if I Witness an Accident?

If you witness a car accident, your top priority should, again, be your safety. If the scene is safe, you can attempt to lend assistance and call 911 to report the accident.

For a detailed guide on what you can do when witnessing an accident, read our blog.

You’re Not Alone

Car accidents are stressful, but knowing what to do can make the situation more manageable. Prioritizing safety, documenting the scene and contacting your insurer promptly can help protect you and move the recovery process forward.

If you ever have questions about your coverage or the claims process, your ERIE agent is ready to help.

1The ERIE ePayment option is available for personal lines payments up to $15,000 and cannot involve a lienholder. Payments must be made to personal, U.S. based bank accounts. ERIE retains no bank account information using either form of electronic transfer. 

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No Fault Insurance

Q & A: What is No-Fault Insurance?

You’ve might have heard of no-fault insurance. But do you really know what it means and how it impacts your auto coverage?

If not, the following Q&A will help clarify things for you. (Along with this general overview, we recommend speaking with your local Erie Insurance agent for personalized guidance.)

What is no-fault insurance?

No-fault insurance applies to the Personal Injury Protection (PIP) part of your auto insurance policy, also known in some places as Medical Payments or First Party Benefits Coverage. PIP covers your medical expenses if you are in an auto accident. In some states, it can also reimburse you for lost wages and other related costs.

In a state with no-fault insurance laws, you file a claim for covered expenses with your own auto insurance company—regardless of who caused the accident. Along with collecting from your own insurer, no-fault insurance often restricts your ability to file a lawsuit.

Which states have no-fault insurance?

There are currently 12 states with no-fault insurance:

Florida, Hawaii, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, New Jersey, New York, Pennsylvania, North Dakota, and Utah.

In Kentucky, New Jersey, and Pennsylvania, there’s something slightly different called choice no-fault. In these states, drivers can opt out of no-fault rules to retain the right to sue under traditional liability laws.

Why do some states have no-fault insurance?

The idea behind no-fault insurance is to reduce expensive, time-consuming lawsuits (especially for minor injuries) and to ensure the prompt payment of medical claims.

If everyone can collect from their own insurer and lawsuits are limited to serious injuries, there are generally fewer court cases and quicker resolutions.

When can I sue another driver in a no-fault state?

States define lawsuit eligibility using either verbal or monetary thresholds. Verbal thresholds describe the severity or type of injury, while monetary thresholds specify a minimum dollar amount in medical expenses. Once a threshold is met, you can sue for damages like medical bills, though pain and suffering claims may still be limited.

  • Verbal threshold states: Florida, Michigan, New Jersey, New York, Pennsylvania
  • Monetary threshold states: Hawaii, Kansas, Kentucky, Massachusetts, Minnesota, North Dakota, Utah

Do I still need uninsured or underinsured motorist coverage?

Yes—it’s strongly recommended. Even in no-fault states, uninsured and underinsured motorist coverage is important because:

  • About 1 in 7 drivers lack insurance.
  • Many drivers carry only minimal liability coverage.
  • No-fault benefits may not fully cover lost wages or pain and suffering.
  • Your health insurance may have high deductibles or coverage limits.
  • Suing an uninsured driver can be costly and stressful.

Having this extra layer of coverage helps protect you financially and gives you peace of mind.

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Insurance Tips For College

6 Useful Insurance Tips for College Students

Heading off to college is a very exciting milestone in many young adults’ lives. A time of new experiences, independence and personal growth. However, this independence also comes with new responsibilities, like making sure you’re properly insured. Whether you’re living on campus, renting an off-campus apartment, bringing your car or leaving it at home, having proper coverage is an important part of ensuring you and all your things are protected!

Here are some essential insurance tips every college student should know:

Consider Staying on Your Parents Policy

If you’re moving into a dorm and under a specific age, there’s a good chance that with most insurers you’re automatically covered by your parents’ homeowners policy. For example, at Erie Insurance, full-time students under the age of 24 are automatically covered by their parents’ homeowners policy. However, it is important to note that most insurers often carry special limits for specific personal property, make sure you check the policy for the specific coverage amounts. If you have a prized possession that is worth more than the policies listed limit, you definitely want to have your parents reach out to their agent to consider additional coverage.

If you are moving out and going into an off-campus apartment you may want to consider a renters policy. It’s important to remember that often landlords’ policies only cover the dwelling, which does not include your stuff.

If you’re leaving your car behind, make sure your parents reach out to their agent as there may be some discounts or lower premium they could qualify for!

If you’re bringing your car with you, that’s where we recommend discussing options with your parents’ agent to help you figure out if it is more cost effective to stay on your parents’ policy or pursue your own policy. Having a local insurance advisor like our ERIE agents is very helpful for navigating these questions!

Compare Quotes

Now, I’m a bit biased, but it is a good idea to shop around and get multiple quotes when exploring getting your own policies. Pay attention to the coverages offered by different carriers along with the rates.

While you’re shopping around you may find yourself asking how much insurance do I actually need? Thankfully, you can reach out to a local ERIE agent and they can help walk you through it!

Explore Discounts Offered

Getting the best bang for your buck comes with exploring what types of discounts different carriers offer. Discounts for different payment plans, good driving, vehicle safety options and more are all discount options to look into when choosing an insurance carrier.

If you need a renters policy as well, keeping it with the same carrier as your auto insurance could get you a multi-policy discount.[1] Better yet, in some cases the discount you get on your auto policy actually pays for some or all of the renters policy.

Understand Your Insurance Needs

Insurance is not a one-size-fits-all situation. What fits your lifestyle and budget is something that should be discussed with a trusted insurance advisor. They can help answer the questions you have and take a deeper dive into the unique endorsements and offerings companies have to help you build the correct policy for you.

Another important tip is don’t just settle for the cheapest policy. It may be the best for your wallet right now, but in the event of an accident you could end up in a severe financial bind. Depending on the value of your vehicle, you may also want to ensure you have comprehensive and collision coverage.

Maintain a Good Driving Record

This one is a big one. All insurance policies will evaluate rates based on driving history, so always make sure to maintain that good driving record (plus it can land you some discounts). Tickets and accidents can have a large impact on your rates, so always practice good driving habits.

As a young adult, insurance is just one of the new responsibilities you’ll have to navigate, but you don’t have to do it alone!

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Parking Lot

How Does Insurance Cover Parking Lot Accidents?

Parking lots can be crazy places. Whether you’re at the mall, the grocery store or even just grabbing a quick coffee… all those cars coming and going can up anyone’s chances of being in a parking lot accident.

Which may lead you to wonder: How does insurance cover parking lot accidents? Let’s walk through a few common scenarios.

What Happens if I Hit Someone Else’s Car in a Parking Lot?

Accidents happen. That’s why having the right auto insurance can give you peace of mind.

If you do hit a car in a parking lot, here’s what to do next:

  • Don’t leave the scene. If you drive away without telling anyone, that’s considered a hit-and-run accident, meaning you would have to pay legal penalties. Depending on the state where you live, the consequences for leaving a crash can include criminal charges, fines, license revocation and even jail time. So do the honest thing and stick around.
  • Get out of harm’s way. Even a simple fender-bender can block traffic or scatter broken glass. Make sure you’re a safe distance from anything dangerous and be mindful of the flow of traffic. If needed, put your hazard lights on to alert nearby drivers.
  • Try to locate the car’s owner. If you’re in a parking lot for a specific store, try contacting the owner directly. Note the make, model and color of the car and ask a store employee to page the owner over the loudspeaker. If you’re in a place, like a grocery store, where people are unlikely to leave a car parked for a long period of time, you could also try waiting for the car’s owner to return.
  • Leave a note. It’s the right thing to do… and potentially even the law. Not leaving a note is considered a hit-and-run in the majority of states, even if the damage was just a small scratch. Keep it simple and polite. Include your name, contact information, and a brief explanation of what happened. Leave it in a secure spot where it won’t blow away, like under the windshield wiper.
  • Consider calling the police. If the damage is serious, call the non-emergency number of the local police department. An officer can help you file an incident report and track down the car’s owner.
  • Call your insurance agent. When you’re with Erie Insurance, you don’t have to go it alone. Your local ERIE agent is there to answer questions and help you understand what’s covered.

Remember, policy conditions might require you to tell ERIE or your agent about the incident – even if you decide not to file a claim. Learn more about what to do when accidents happen.

Someone Hit My Parked Car. Now What?

An at-fault driver’s auto insurance should cover the property damage they caused to the other vehicle. Hopefully, they left a note and you can get in touch without too much fuss.

Unfortunately, some people won’t do the right thing. If you return to a dented or dinged car with no indication of who did it, you can ask around to see if anyone witnessed the accident. If there aren’t any, ask the store if they have security cameras. Take pictures of the damage to your vehicle as well. (They’ll come in handy if you take advantage of ERIE’s photo appraisal process.)

If the incident is a hit-and-run—or if the at-fault driver has no auto insurance or not enough insurance—you’ll have to rely on your own auto insurance to cover the damage. That’s assuming you purchased optional collision coverage on your own vehicle.

Also, uninsured motorist property damage coverage that is available in some states protects your car if it’s struck by a hit-and-run driver. (A deductible may apply.)

Just keep in mind that you’ll likely need uninsured and underinsured motorist bodily injury coverage. This insurance coverage is optional in some states and mandatory in others. It covers you and your passengers’ damages if you’re injured by an uninsured driver or a driver who doesn’t have enough coverage to pay for your medical expenses, lost wages and pain and suffering.

Whether it’s a simple fender-bender or something more serious, remember – your local ERIE agent is there to help answer questions and provide advice.

What Happens if Two Cars Hit Each Other at the Same Time?

There is usually an at-fault driver when there’s a parking lot accident. Determining who was at fault is important because it often dictates which driver’s insurance company will pay for the damages – including things like car repairs, medical bills and property damage. And whether or not you’re at fault can impact your auto rates after the accident, too.

But there are some cases where an accident is two drivers’ fault—for instance, two people may back out at the same time and hit each other. What typically happens in these cases is that each driver files a claim with their own insurance company.

How to Prevent Parking Lot Accidents

Luckily, there are steps you can take to keep you, your car and others safe. Get our list of tips for how to avoid a parking lot accident.

Unfortunately, accidents do happen. But when you’re with ERIE, you have your own personal insurance advisor – your local ERIE agent – when they do.

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Avoid-Hitting-a-Deer

Debunking Deer Collisions – Fact or Fiction

Watching deer in their natural habitat can be an enjoyable, peaceful experience. But encountering one on a roadway? That’s a different story.

If it’s happened to you… you’re not alone. More than 1.5 million drivers are involved in deer collisions each year, according to the National Highway Traffic Safety Administration, causing nearly $1 billion in vehicle damage. (Learn how auto insurance can help you if you hit a deer.)

We’ve already shared tips on how to avoid hitting a deer if one jumps in front of your car. But what about those common bits of folklore that everyone seems to have heard about deer collisions? Is there any truth to those?

Below are six common myths you may have heard… along with some facts to back them up.

  • Myth: Deer are more active at sunrise and sunset. Status: True. While deer can—and do—cross the road at all hours of the day, dusk and dawn are their peak hours of activity. Deer are “crepuscular” animals. That’s a fancy way of saying they move the most during twilight. So if you’re driving as the sun is rising or coming home from work at dusk… be especially careful.
  • Myth: You’re more likely to hit a deer in the fall. Status: True. Nearly half of all deer/vehicle collisions happen between October and December. Not coincidentally, deer mating season and peak hunting days also fall between these months. As deer are running from hunters or looking for a mate… odds are they’ll cross a road somewhere in between.Related:Top 4 Fall Driving Hazards (And How to Handle Them)
  • Myth: Deer whistles can prevent collisions. Status: False. Deer whistles attach to your vehicle and are said to emit a frequency that alerts deer of your presence and send them running away. Despite anecdotal evidence – we all probably know someone who swears by their deer whistle! – no credible study has proven them to be effective. One research study at the University of Georgia found that no matter how loud or high-pitched the whistle, the sound isn’t enough to alter the deer’s behavior. Tried-and-tested technology like crash avoidance features might give you more (or… less?) bang for your buck.
  • Myth: Hitting a deer isn’t that dangerous. Status: False.  Nobody wants to face the repair costs of a deer collision. But in many instances, these crashes cause more than just inconvenience. In 2016, the IIHS recorded 189 deaths from collisions with animals. It’s important to note that the most serious injuries occur when a vehicle leaves the roadway—so know when to swerve, and when to stay in your lane. Related: When is a car considered totaled… and what happens when it is?
  • Myth: More deer are present at “deer crossing” signs. Status: True. If you encounter a deer crossing sign, it’s there for a reason.  Signs are installed in areas with high deer populations and a history of deer collisions. Additional factors that can lead to crashes, such as road conditions and visibility, also inform where deer crossing signs are placed. (And before anyone asks: The signs, of course, are for people to read… not the deer.)
  • Myth: If I hit a deer, I can take home the meat. Status: It depends. If you have a taste for venison, you may be tempted to make the best of an unfortunate situation by taking the unlucky animal home with you. But first, check with the authorities – it’s usually the body that regulates hunting in your state, such as the Game Commission or the Fish and Wildlife Division. (Here’s a helpful list, organized by state.) In some states you’re free to take the animal, but not before filing a police report or applying for a special permit or tag. In other states, it’s downright illegal.

Does my auto insurance cover hitting a deer?

Deer-vehicle collisions are covered under the comprehensive portion of your auto insurance, which is an optional coverage you can choose to add on. (Learn more about understanding your auto policy.) An insurance professional like a local Erie Insurance agent can help you customize an auto insurance package that fits your needs and budget.

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Heavy Rain

How Should I Drive in Heavy Rain?

It starts with a few innocent raindrops on the glass.

At first, you might not even bother to turn on the windshield wipers. But judging from the dark skies and rolling thunder, you know it’s just the beginning.  Before long, your car is under assault from a rapid barrage of descending beads, leaving a blurry barrier on the windshield while the wiper blades swing at full speed trying to whisk rain away.

You’re caught in a deluge on the highway—and it can be a pretty scary feeling, even for the most skilled drivers. Besides being a nerve-racking experience, driving in heavy rain can easily lead to hydroplaning.

So how can you drive safely in heavy rain? Here are six tips to keep in mind:

  • Take some extra precautions. This means slowing down and observing the three-second safe driving rule drivers need to abide no matter the conditions. (In case you need a refresher, the three-second rule says you should pick a landmark that the car in front of you just passed and count to three, making sure a full three seconds passes before you cross the same spot to ensure you are a safe distance from the car in front of you). This is especially important when following large trucks and buses, since the water sprayed from their tires may hit your windshield and limit your vision.
  • Maintain your visibility. Turning your headlights on is an easy way to drive safely in heavy rain. Flip on your lights whenever a weather condition threatens your vision. This includes heavy rain as well as fog. If conditions are especially bad, consider turning on your four-way flashers.
  • Stick to paved surfaces. Driving off-road during wet conditions jeopardizes the traction your tires have on paved surfaces because mud and other debris can collect on them. You should also avoid traveling through puddles or open-water areas – their depth may surprise you.
  • Stay in your vehicle during lightning storms. If the weather outside has become too bad to continue driving or if your car breaks down during a thunderstorm, make sure you stay in your vehicle. Your car provides you with insulated protection against a nearby lighting strike. You won’t enjoy this protection standing out in the open.
  • Don’t drive in flooded areas. Just 12 inches of rushing water can carry away most cars, and just 2 feet of water can do the same to SUVs and trucks. It’s no wonder over half of all flood-related drownings occur when vehicles drive into flood waters, according to the CDC. So. if you have to ask yourself whether you can drive through a flooded road, you already have your answer.
  • Stay home if possible. Sometimes the simplest safety measure is the most effective. Unless you absolutely have to travel, stay in when heavy rains are in the forecast. Unfortunately, in spite of all the precautions we take, accidents can still happen in rainy conditions. And in those situations, having the right auto insurance coverage can make all the difference when you need it.
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